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Troubleshooting

Problem: No sound or not loud enough

Solution: Make sure the battery door is closed and the power is "On". If you are still experiencing challenges, try replacing your battery. Next, check your volume control; try turning up the volume. Make sure to check for wax build-up and clean the device. You could also purchase a Power Up Earhook to increase the amplification.

Problem: Whistling or feedback

Solution: Decrease the volume, check for wax build-up and clean the device. Be sure eartip is fit snug in the ear.

Problem: Intermittent (off & on) or distorted sound

Solution: Check your battery, then check for wax build-up and clean the device.

Problem: Static noise

Solution: Move away from any electromagnetic devices such as digital or cellular telephones. The battery may be low or dead, or have poor contact, so check the battery along with any wax build-up and then clean the device.

Problem: Works for a while and then stops working

Solution: Check the battery, check for wax build-up and clean the device. Open your device to dry out any moisture (oisture is not visible to the naked eye). Your device may require service; see our warranty and repair services.

Problem: Battery door will not close

Solution: The battery may not be positioned correctly, so check for debris in the battery compartment.

Problem: Battery is stuck in device

Solution: A jammed battery may be removed by using a magnet—be gentle! If the battery is rusted, make sure to use a magnet and order additional batteries for your device from Simple Ear's battery options.

Problem: Your device is producing three double beeps

Solution: These beeps indicate that the battery is low. You should replace the battery; additional batteries can be purchase from Simple Ear's battery options.