If your Simple Ear is out of warranty and you are having a problem, we offer a repair service to get your Simple Ear products back in working order. Simply mail us your Simple Ear device and we will clean, repair refurbish and install any new digital software necessary. We will even extend to you a new updated 1-year warranty! Please allow 7-14 business days for repairs. Once we confirm your repair request, we will email you mailing instructions.